Automation is everywhere, and its penetration and sophistication are increasing. Artificial intelligence is expected to greatly expand the ability of robots and automated systems to learn, combine work functions and think outside the box.

Robotics and cognitive technologies are continuing to supplant a growing number of routine business functions that previously were handled by humans—including knowledge-worker tasks that many assumed would remain the domain of human beings for the foreseeable future. 

Read more on this article for the Society for Resource Management at the link below about how you as a business owner can embrace automatation to work smarter and focus on customers rather than fearing it.

https://www.shrm.org/hr-today/news/all-things-work/Pages/The-Automation-Revolution.aspx