Customer Service Representative

Reports directly to the Branch Operations Manager. Provides prompt and courteous service to external and internal clients. Serves as the front-line contact with clientele, providing a variety of banking services and above-average levels of customer service, including referrals for additional products and services. Maintain full regulatory compliance and adhere to information security standards. Essential functions of this position are to transact deposits, and withdrawals, post loan payments, issue negotiable items and other front-line products/services, balance cash drawer and transactions daily, perform branch capture, assist clients with access to safe deposit boxes, and verify CIP reports. Candidate must be able to confidently work with clients in the pursuit of sales prospecting, interact respectfully with internal and external clientele in person and on the telephone, be flexible with changing duties daily, and have a meticulous sense of detail for accuracy and efficiency. Candidate must have sufficient stamina to stand or sit and read a computer screen for extended periods of time and have the ability to perform repetitive motion with wrists, hands, and/or fingers and otherwise perform the essential functions of the position, which include being able to speak and hear. The candidate should also possess mobility to move throughout the branch, the ability to stand for long periods of time, and the ability to lift up to 50 pounds. Maintains confidentiality of Bank's customers and processes while adhering to Information Security standards. 

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

Monday to Friday; Saturdays - must have Saturday availability 8:45 am - 12:15 pm

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Required)

Work Location:

Multiple Locations (all branches in Springfield, IL)

It is our policy at Security Bank to provide all employees and applicants equal employment opportunities (EEO). The Bank will not discriminate against any person due to race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, disability and genetic information, ancestry, national origin, age, physical or mental disability, military status, unfavorable discharge from military service, citizenship status, arrest record, marital status, order of protection status, pregnancy, or any other status protected by federal, state, or local law. The Bank will make reasonable accommodations for qualified individuals with known disabilities if, with the accommodation, the individual can perform the essential functions of the position unless doing so would result in an undue hardship. This Plan governs all employment actions including, but not limited to, recruitment, selection, job assignment, promotion, compensation, access to benefits and training, discipline, and termination.