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Field Operations Manager

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Posted: 03/26/2024

Field Operations Manager

Wellman’s Lawn Care is looking for an experienced Field Operations Manager.  This will evolve in to a Senior Leadership position over time. We are entering our 16th year in business and growing at over 10% per year.  We are offering a great long-term opportunity for the right candidate.  The ideal candidate will possess a great working knowledge of Residential and Commercial Lawn and Landscape Maintenance as well as Snow Removal Operations.  You will be responsible for overseeing all phases of our field operations teams with direct supervision of our crew leaders. You will interface with both internal operating groups and external customers.  Training and development of our field teams will be a regular responsibility and the quality of service will be a focus area. Candidates that are fluently bilingual (English/Spanish) are preferred, though not an absolute requirement.  Must have a valid Driver License with a clean driving record, be able to lift 50 lbs., like to work outdoors and be able to meet company performance standards.

Benefits
Health, Dental and Vision Insurance, AFLAC

Retirement plan with company match
Paid Time Off and Paid Company Holidays
Company provided Cell phone and Computer
Annual bonus opportunity
Fun, stable, year-round work environment
Advancement opportunities
Industry & Company Training
Salary: $50K+ Bonuses - Depending on Experience

Responsibilities and Duties
Manages labor to set schedules and oversees all equipment and materials needed to accomplish production needs.
Ensures all work is completed in adherence to safety guidelines.  Conducts weekly safety training and inspections on job-sites.
Supervise employees, oversees attendance records, enforces proper uniform usage and equipment use.
Overall human resource management of field staff.  Includes hiring, performance management, training, coaching, mentoring, and development of staff to reach full potential for each individual and the company.  Identify and develop crew leaders.
Visits job sites daily, observing organization of work, identifying and resolving training issues, and taking necessary actions to ensure high quality of work.
Respond to customer complaints ensuring proper handling to achieve excellent customer service.
Maintain day-to-day knowledge of customer contracts in progress, including completion status.
Monitors budgeted hours versus actual hours and takes appropriate steps to ensure proper tracking is in place and performance requirements are met.
Communicate with customers daily
Utilize Software system daily to update schedules and manage crew output
Safe utilization of all company equipment including trucks, lawn maintenance and landscape assets.


Key Performance Metrics
Profitable revenue growth
Overall profitability
Safety Record
Employee retention
Customer Retention



Qualifications
Bachelor’s degree in Horticulture or Turf Management and/or 5-10 years of direct industry relevant experience.
Valid Driver license & Clean Driving Record
5+ years of relevant lawn, landscape and snow removal maintenance experience
Knowledge of plants, grasses, and weeds
English & Spanish Speaking Capability
Communicate effectively with clients
Work effectively with office personnel and field team members
Mechanical aptitude
Experience in landscape business management
Punctual, self-motivated, and able to complete tasks without immediate supervision.
Position requires extended work hours and flexibility in scheduling including early morning, evening, and/or weekend hours as required.


 

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