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EQUIPMENT REPAIR TECHNICIAN

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New Members

Posted: 09/20/2022

POSITION TYPE

Full-Time

SHIFT

Day

JOB LOCATION

Springfield, Illinois

DESCRIPTION

The Repair Technician performs and supervises the assembly, repair and maintenance of all equipment provided by Memorial Home Services of CI, this includes home medical equipment, respiratory and/or rehab and maintaining all appropriate documentation.  This service or repair could be for equipment to be delivered in compliance with specific medical requirements, modifications to existing customer equipment, repair of damaged or malfunctioning customer equipment or routine service required by the manufacturer.

REQUIRED SKILLS

  1. Troubleshooting – Rehab
  • Diagnose, repair, and/or modify equipment, as needed, in order to assure proper fitting and functioning of rehabilitation equipment.  This may be done in the shop or in the field.
  • Be skilled in troubleshooting mobility equipment to determine type of service or parts necessary for repair.  Provide excellent listening and communication skills to customers in troubleshooting service requests via telephone or in person.
  • In case of equipment breakdown, converse with equipment operators to ascertain problems with equipment before breakdown to determine if breakdown is due to human error or mechanical problems.
  • Coordinate demo/loaner equipment as needed.
  1. Troubleshooting – Respiratory
  • Diagnose, repair, and/or modify equipment as needed in order to assure proper functioning of respiratory equipment.  This may be done in the shop or in the field.
  • Be skilled in troubleshooting respiratory equipment to determine type of service or parts necessary for repair.  Provide excellent listening and communication skills to customers in troubleshooting service requests via telephone or in person.
  • In case of equipment breakdown, converse with equipment operators to ascertain problems with equipment before breakdown to determine if breakdown is due to human error or mechanical problems.
  • Coordinate demo/loaner equipment as needed.
  1. Equipment Assembly
  • Assemble or prepare equipment for delivery, pulling and assembling equipment and supplies from the warehouse as prescribed on patient/client delivery tickets.
  1. Repair/Modify Rehab Equipment
  • Provide service or repair for:
  • Equipment to be delivered in compliance with specific medical requirements.
  • Modifications to existing customer equipment.
  • Repair of damaged or malfunctioning customer equipment.
  • Routine service required by the manufacturer.
  • Be able to prepare and effectively communicate repair quotes.
  • Have sufficient electronics skills in.
  • Electronic assembly for power mobility.
  • Troubleshooting and repair of electronic controls.
  • Be skilled in the use of electronic test equipment; specifically the use of a digital multimeter.
  1. Repair Respiratory Equipment
  • Provide service or repair for:
  • Equipment to be delivered in compliance with specific medical requirements.
  • Repair of damaged or malfunctioning customer equipment.
  • Routine service required by the manufacturer.
  • Be able to prepare and effectively communicate repair quotes.
  • Be able to repair all types of medical equipment provided, including:
  • Rental DME.
  • Respiratory DME in a timely manner.
  1. Maintenance – Respiratory and Rentals
  • Inspect incoming rentals for hours used, maintenance needed and repairs required.  Inspect and process returns per company and infection control guidelines.
  • Design and implement test procedures for outgoing and incoming equipment and, as needed, calibrate O2 testing equipment.
  • Follow established maintenance schedule for each piece of rental equipment per specific equipment procedure requirements (concentrators, liquid oxygen, cylinders) and per manufacturer’s recommendations.  Maintain equipment in good working order and appearance and verify equipment is working properly.
  • Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse.
  • Replace disposables as needed.
  • When complex repairs are needed, ensure repairs are scheduled and completed.
  • Provide thorough documentation on all rental equipment.
  1. Maintenance – Rehab and DME
  • Inspect incoming rentals for hours used, maintenance needed and repairs required.  Inspect and process returns per company and infection control guidelines.
  • Perform a thorough check on wheelchairs, beds, etc., in house and in the field and verify equipment is working properly.
  • Follow established maintenance schedule for each piece of equipment per specific equipment procedure requirements and per manufacturer’s recommendations.  Maintain equipment in good working order and appearance and verify equipment is working properly.
  • Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse.
  • When complex repairs are needed, ensure repairs are scheduled and completed.  Provide complete thorough documentation on all equipment.
  1. Quality Improvement
  • Supervise equipment delivered to maintain quality control.
  • Verify complete shipments to customers.
  • Verify equipment sale/rent to be in good working order before delivery.
  • Thorough documentation on all rental equipment, including:
  • Service date.
  • Repair detail.
  • Serial numbers.
  • Cleaning dates and initial.
  • Warranty information
  1. Parts & Equipment Inventory
  • Maintain an adequate and appropriate supply of repair parts.
  • Purchase special parts only as needed and on the most cost efficient basis.
  • Place all items received for stock into their appropriate locations on a daily basis.
  • Perform accurate physical inventory as required by MHSvc.
  1. Shipping and Receiving
  • Possess skill in efficient preparation of products for shipping on a daily basis.
  • Choose the most cost effective shipping.
  • Receive all items shipped on a daily basis.  Verify accuracy of shipment, notify appropriate parties of shipments received, and record properly for inventory purposes.  New equipment needs to be unpacked, noted for inventory and stocked quickly.
  • Notify vendor and purchasing of damage or shortage immediately and follow up.
  1. Manuals, Documentation and Knowledge.
  • Maintain up-to-date files of manufacturer’s repair and maintenance manuals of all HME equipment owned by the company (as available) and other related documentation.
  • Have familiarity with service requirements of each piece of equipment owned by this company.
  • Maintain well-organized and current documentation for all maintenance and repair to DME and respiratory related equipment, including equipment tracking and maintenance logs.
  • Create, submit, and maintain proper paperwork for warranty work.
  • When appropriate, be able to create or process proper billing materials.
  1. Continuing education
  • Maintain required education (10 hrs/yr for rehab).
  • Attend as required technical training seminars.
  1. Performs other related work as required or requested.

REQUIRED EXPERIENCE

Education:

Education equivalent to graduation from high school is required.

Licensure/Certification/Registry:

Must possess a valid IL drivers license and be deemed as an acceptable driver in accordance with the MHS Fleet Safety Policy (five year MVR will be required).

Experience:

One or more years experience in HME/healthcare delivery, warehouse, oxygen, electrical maintenance and repair or related experience required.

Other Knowledge/Skills/Abilities:

  • Possess basic mathematics and personal computer skills, with the ability to retrieve and enter limited amounts of data are required.
  • Must be detailed oriented, organized, focused and personable.
  • Ability to use a variety of medical testing equipment.
  • Demonstrates the ability to push and pull up to 75 pounds.

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