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Job Summary:
The General Manager will manage all facets of the operation. Required competencies may include, excellent communication skills, superior knowledge of business functions, budgeting, and finance skills, and strong leadership skills. The candidate must be someone who has the desire to run, grow and develop the business, as well as effectively manage, coach, motivate, develop and direct their team of nearly 100 team members.
Accountabilities:
- Assist Human Resources with staffing including recruiting, interviewing, hiring, training, disciplining, and terminating
- Ensure facility complies with all OSHA guidelines as required in their location (varies from state to state)
- Assist with overseeing cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
- Provide Corporate with all company invoices, to include all vendors
- Ensure cashier personnel adhere to correct cash handling procedures and sell effectively
- Ensure the employees run attractions safely, efficiently and professionally
- Complete Manager Objectives each day as required by Malibu Jack’s
- Ensure that mechanic personnel maintain our attractions in peak working condition
- Ensure that all staff are strictly adhering to company policies and providing outstanding customer service
- Assist with corresponding and providing regular reports to corporate office personnel as requested
- Expand the marketing and promotional presence of Malibu Jack’s
- Maintaining the highest standard of facility appearance
- Oversees the day- to-day operations within the policies and guidelines set forth by Malibu Jacks
- Identify on a regular basis their opportunities and creates an action plan to increase the performance level
- Ensures that their location has the proper staffing level to maximize the employee and guest experience
- Oversees weekly inventories of each location per company standards
- Maintain a professional Malibu Jack’s image including cleanliness, proper uniforms and appearance standards
- Ensures their location is keeping food cost, part costs and labor costs (hours) at or below Malibu Jack’s acceptable standards
- Responds to customer service needs to provide the highest standards of service within 24hours
Principle Duties and Responsibilities:
- Supervise staff of about 100 people
- Design strategy and set goals for growth
- Oversee recruitment and training of new employees
- Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc.)
- Oversee day-to-day operations
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
- Train and communicate with Shift Manager positions on a daily basis
- Be familiar with our Embed swiper system and Centeredge POS system
- Handle escalated customer complaints, issues, or questions as needed
- Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
- Communicate daily with team members
- Maintain a safety-focused attitude at all times
- On call for special projects or holidays
Education, Qualifications and Experience:
- Minimum of 5 years proven experience as a General Manager or Director-Level
- Experience in a high-volume setting
- Results driven individual with a demonstrated record of prior success
- Excellent interpersonal skills with guests and team members
- Strong leadership qualities
- Excellent communication skills
- Highly organized and strong work ethic
Physical Demands:
- Able to stand for long periods of time
- Able to lift 39lbs unaided
