City Water, Light and Power is reminding residential customers who need help paying their bill following the winter season to call in for help from its bill assistance program, Project RELIEF. The utility’s Project RELIEF program was allocated additional emergency funding to assist customers with overdue bills because of COVID-19 and more families in hardship. With this new funding, many more residents in need have received help from this program, as well as from the expanded Low Income Heating And Energy Assistance Program (LIHEAP), which also was allocated additional program funding.
Under the expanded program, customers that received Project RELIEF assistance last year, whom normally would be excluded, would be eligible to again apply this year. The first step in applying for assistance from Project RELIEF is to call 789-2414. Qualified applicants must have also gone through this year’s LIHEAP application (www.helpillinoisfamilies.com or call 217.535.3120) to be eligible for Project RELIEF. Customers meeting the pre-eligibility requirements will be scheduled for a meeting with Fifth Street Renaissance, the program’s administrator. The program will close when all funding is exhausted or by May 31st.
To support further support customers in financial hardship, CWLP Customer Service is offering flexible payment plans and encouraging those needing help to set up a payment arrangement and also seek financial assistance from many available local, State and Federal resources. An updated listing of assistance options are available from the Bill Assistance page at CWLP.com, https://www.cwlp.com/ServicesHome/ServicesInformation/BillAssistance.aspx.
Supplemental funding for the Project RELIEF program was made possible by the Springfield City Council allocating $1 million from CWLP’s Environmental and Regulatory Initiative and Rebate Fund (ERIRF) for these assistance programs.