Handling Conflict and Difficult Conversations at Work
Date and Time
Thursday Oct 22, 2026
9:00 AM - 12:00 PM CDT
Oct. 22, 2026,9 a.m. to noon
Location
Lincoln Land Community College, Medical District
130 West Mason
Room 202
Springfield, IL 62702
Fees/Admission
Registration Fee: $129
Contact Information
Dr. Diana Heeb Bivona
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Description
Conflict is part of managing people. The key issue is not whether conflict occurs, but how quickly and skillfully you respond when tensions begin to rise. This interactive workshop helps participants recognize early warning signs, stay grounded under pressure, address issues directly and use practical communication techniques to reduce defensiveness and move conversations toward resolution. Participants will practice handling common workplace situations involving performance concerns, tone problems, frustration, resistance and emotionally charged interactions. This workshop is grounded in de-escalation principles, conflict psychology and communication strategies that help participants maintain relationships while upholding expectations and standards.
Register online: https://www.enrole.com/llcc/jsp/session.jsp?sessionId=2026E1-PDV-3207-001&courseId=PDV-3207&categoryId=72819418
Printed courtesy of www.gscc.org/ – Contact the The Greater Springfield Chamber of Commerce for more information.
501 E. Capitol Ave., Suite A, Springfield, IL 62701 – (217) 525-1173 – receptiondesk@gscc.org