Events Upcoming
New Members
Date and Time
Tuesday Dec 5, 2017
4:00 PM - 7:00 PM CST
December 5, 2017
Educational Event:
4:00 – 5:15 pm
Vista 1 Room, 29th Floor)
Winter Social:
5:15 – 7:00 pm
Pinnacle Club (30th Floor)
Location
Wyndham Springfield City Centre
Vista 1 Room, 29th Floor
700 E. Adams St.
Springfield, IL
Fees/Admission
Educational Event:
CIL-NCSA members – No cost
Non-members - $29
Winter Social:
No cost to attend
RSVP by December 1st to CIL_NCSA@mail.com.
Description
"Cultivating Culture"
The Central Illinois Chapter of the National Customer Service Association (CIL-NCSA) will host an educational panel presentation by representatives from SCHEELS, Chick-fil-A, and Hy-Vee about “Cultivating Culture”. The event will be moderated by Brian Reardon, Vice President of External Relations with HSHS & CIL-NCSA Board Member. Panel members will share best practices on hiring tactics, employee retention, and the promotion of a customer service culture.
The educational session will be held from 4:00 – 5:15 pm on December 5 at the Wyndham Springfield City Centre, 700 E. Adams St. (Vista 1 Room, 29th Floor). For NCSA Chapter members, there is no cost to attend. The cost is $29 for non-members (payable in advance or at the door by check or credit card). RSVP by December 1st to CIL_NCSA@mail.com.
Following the panel presentation, a winter social event will be held in the Pinnacle Club (30th Floor) from 5:15 - 7:00 pm. There is no cost to attend the winter social. It is open to all members, non-members, guests, spouses and friends. A cash bar & hors d’oeuvres will be provided. Everyone is encouraged to attend regardless of attending educational event.
Event Attire - Festive
For this event we are asking all members to bring a toy for Toys for Tots and/or wear your favorite holiday sweater to celebrate the season!
About CIL_NCSA
CIL_NCSA was founded in 2015 and is committed to improving service in area organizations and businesses. By bringing together leaders who care about customer service, the chapter works to leverage each other’s experiences and successes to make Springfield “The Friendliest City” in America.
