Director of Programs

Who We Are

Ronald McDonald House Charities of Central Illinois (RMHCCI) provides essential services that remove barriers, strengthens families, and promotes healing when children need healthcare. We care for families with children who are ill or injured. We see a world where every family has what they need to ensure the best health outcomes for their children.

We are a place that feels like home for families who can’t be and we strive to be a playful, courageous, and hopeful place. We are a premier nonprofit established to keep families together and promote the health and well-being of children. that means we serve families and hire team members who are diverse. Each member of our team demonstrates our core values: we lead with compassion; we are deeply respectful; we act with integrity; and we are firmly committed. These values are our foundation for caring for families with children who are ill or injured and our foundation for working together. We are committed to performance improvement and programmatic growth through data informed decision making and strategic action. Every member of our team is responsible for carrying out, in some way, the initiatives identified by our strategic plan.

The Director of Programs supports the Chief Operating Officer to care for families. You build and empower a team of competent and compassionate employees and volunteers who deliver our mission at our two Houses and in our partner hospitals (Peoria and Springfield). You orchestrate wrap-around services for our families, create and enforce policies, advance a culture of caring, and build our partnerships with health care providers. You are critical to the daily operations of our programs—you set the pace and tone of our frontline staff.

Note: This position covers both our Springfield House and our Peoria House. You must be in-person at both Houses

Where We Are Going

RMHCCI has four strategic priorities:

• Serve More Families, Better: broaden our programs, strengthen our impact, and boost participation in our programs
• Enhance Collaboration: share our best practices and foster external partnerships
• Drive Engagement: elevate our brand, diversify funding sources, and expand advocacy efforts
• Prioritize People: cultivate team (staff) well-being, enhance onboarding, and build professional development

What You’ll Do To Drive Success and Get Us To Where We’re Going

So we can Serve More Families, Better, you will

• Lead practices that maintain a safe, secure, and inclusive environment at all times
• Ensure all procedures are observed for background screenings, visitor access, check-in and check-out, etc.
• Hire, train, and supervise program staff (Family Services Leads and Family Services Specialists) at the Peoria House and the Springfield House.
• Ensure that informed decisions are made based on policies, procedures, and experience that keep a welcoming, safe, and supportive environment in the House
• Provide exceptional levels of customer service to families, visitors, volunteers and teammates to create a welcoming and uplifting environment
• Maintain a welcoming and safe environment by addressing concerns and enforcing rules and policies - intervening with appropriate actions, and preparing required documentation as needed
• Manage House communications channels, including email and the guest services platform
• Address emergencies or other circumstances that require immediate attention
• Make sure that food is available for all families
• Maintain the safety and security of the House, its contents, and guest families at all times
• Monitor inventory and stock supplies
• Share on-call duties to triage emergencies during non-business hours

So we can Enhance Collaboration, you will

• Collaborate with the Operations Team to ensure a safe and clean environment for families
• Collaborate with volunteers designated to support Programs
• Develop and maintain partnerships with community nonprofits to support our staff and families
• Build camaraderie between the Houses and create a culture of “us”

So we can Drive Engagement, you will

• Coordinate with the Development Team to ensure donors and volunteers are engaged and properly acknowledged
• Set the standard that everyone who engages with our programs is a potential volunteer or donor
• Create an environment where the frontline team embraces their role in fundraising and volunteer recruitment
• Share the mission of RMHCCI in the community

So we can Prioritize People, you will:

• Demonstrate our core values when interacting with families, teammates, contractors and volunteers
• Demonstrate professionalism at all times
• Nurture professionalism in the Program Team
• Create training opportunities for the Program Team that will benefit not only their professional development, but improve services to families
• Collaborate with teammates to provide families the best care possible
• Complete training and professional development to improve skills
• Be a resource to the Chief Operating Officer
• Perform other duties as assigned to deliver a safe, welcoming environment for families, volunteers, visitors, and staff

But Realize….

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

What You Bring To The Table

• Bachelor’s degree in Social Work or related field with a minimum 5=years experience leading programs in nonprofit settings
• Proven ability to build a team
• Infectious enthusiasm that permeates through the teams in both communities
• Willingness to commute between the communities multiple times a week (about 50% of your time in each community)
• A flexible schedule to ensure that you are engaged with all team members
• Working knowledge of principles and practices of project management, change management and human resources
• Sound knowledge of nonprofit budgeting
• Experience supervising frontline staff.
• Extensive knowledge and experience of working with individuals in crisis
• Confidence and sound judgment to make quick decisions in critical situations
• The ability to complete the physical tasks for the job
• Ability to work independently while also being a team player
• Strong written and verbal communication skills
• Family safety and security are paramount to RMHCCI - you’ll be able to successfully clear any pre-employment drug screen, background check, and driver’s license requirements
• Reliable transportation or dependable support to be able to arrive on time for every scheduled shift

You’ll Love This Work If You Are…

• Highly compassionate and able to play a critical role in caring for families
• Passionate about helping those on your team learn, grow, and reach their full potential through personal and professional development opportunities
• Flexible, creative, and “scrappy” and driven to support our mission.
• Family-focused: at RMHCCI, we create a home—that means going above and beyond for the families staying at the House or using our hospital-based programs, ensuring no small detail gets overlooked, and being a supportive and accommodating host when a family needs extra care and attention
• Happy to commute between Peoria and Springfield
• Up for a challenge every day—because every day is different!

What You’ll Get From Us

• A competitive salary
• Opportunities to gain leadership capabilities through training and development programs
• Employee group health, dental, and vision benefits paid 100% by the organization.
• Retirement plan
• Employee life insurance provided by the organization.
• Paid bereavement leave for the death of an immediate family member.
• Organizational (federal) holidays as outlined in the employee handbook.
• Paid time off
• Monthly cell phone allowance
• Laptop

One More Thing You Should Know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. Here at Ronald McDonald House Charities of Central Illinois, we understand that someone who is passionate about improving the quality of life and supporting individuals through challenging times can be manifested from many backgrounds and experiences that might not seem “standard” - and that’s totally fine! We greatly value the unique perspectives and added knowledge that everyone on the team can bring.

That said - you might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway, and we’ll take great care in working with you by providing a transparent hiring process open to diverse candidates. Confidence can sometimes hold us back from applying for a job. We’ll let you in on a little industry secret: there’s no such thing as a ‘perfect’ candidate. RMHCCI is a place where everyone can grow; so whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.

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Director of Programs - Springfield, IL 62702 - Indeed.com