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Job Summary:
Responsible for tenant leasing, management of property personnel, the safety of tenants and protection of property assets.
Leasing
- Utilizes marketing strategies to secure prospective residents and ensure the continuing occupancy of the property.
- Continually monitors and analyzes traffic logs, conversion ratios, renewal information, marketing data, etc to support leasing efforts and provide reporting of those efforts.
- Performs regular comparability studies to know the market and establishes marketing goals
- Pre-qualifies tenants, conduct tours, assists in the apartment selection, manages the application process and processes security deposits on a timely basis.
- Complies and enforces Fair Housing laws, HUD regulations, and federal, state, and local statutes.
- Ensures leases are properly executed, accurate, complete and properly maintained for random inspection.
- Submits HAP vouchers, 50059’s and TIC’s, prepare the monthly Affordable Gross Potential Rent report and the security deposit summary.
- Ensures all rents, late fees and check charges are collected, posted, and deposited in a timely manner and initiate legal action when necessary.
- Maintains accurate records of all property transactions and record them on a timely basis including but not limited to: rent rolls, delinquency and vacancy reports, proper coding and submission of Accounts payable invoices, etc)
- Orders supplies and establishes systems to prevent theft and misuse.
- Completes and submits reserve withdrawal requests as required.
Resident Relations
- Interacts with residents regarding their concerns and provides timely responses to ensure resident satisfaction.
- Develops and implements resident retention programs (i.e. resident functions, special promotions, monthly newsletter)
- Identifies needs for contract work, solicits bids, monitor process with the contractor regarding scheduling, billing, certificates of insurance, inspections of the work.
- Maintains inventory control of all units, manages unit turnovers and schedules updates to comply with government standards.
- Maintains property appearance with maintenance staff to ensure repairs are completed on a timely basis.
- Ensures work orders are recorded and communicated to the proper maintenance staff.
- Responsible for maintaining a preventative maintenance program.
- Learns and ensures compliance with all company, local, state, and federal safety rules.
- Ensures that unsafe conditions are corrected in a timely manner.
- Provides timely and periodic information about property operations.
